Last updated June 18, 2026.
Returns & Refunds
- Physical Products such as printed calendars, apparel, or notecards can be refunded within 15 days of purchase. Art prints (which are made to order) and digital products are not generally eligible for return or exchange. For products created and fulfilled by Oneg, reach out to hello@atthewellproject.com. See below for details.
- Initiate your return online here. We do not supply labels for returns.
- The cost of returned items will be refunded, less shipping.
- Refunds will be processed within 7 business days after arriving to our return address.
Submit a return request
1. Initiate your return online here.
- To access your account: Enter your email address, and then click "Continue".
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter your six-digit verification code.
2. Click "Request return" for the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Request return".
If your return request is approved and requires shipping, then you will receive an email with shipping instructions. Questions? Reach out to hello@atthewellproject.com.
Art Prints
Art prints are created to order and are not eligible for return or exchange. Refunds are only offered to customers that, in rare circumstances, receive the wrong items or damaged items.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. To process, please contact hello@atthewellproject.com with your order number and a photo of the issue. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore At The Well reserves rights to refuse returns at its sole discretion.
Digital Products
All digital products such as eBooks, digital courses, and meditation bundles are final sale.
Oneg products
Oneg products are fulfilled directly from our partners at Oneg. Their products typically ship within 2-4 Business Days. For returns of Oneg products, please reach out to hello@atthewellproject.com with your order number.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
